Refunds

Last updated: 3 October 2026

Right now: our tools on Apify Store charge per result, at the price shown on each tool's Store page and on its page here. Apify collects the payment under its own terms. This page applies to the paid ones, and to everything bought directly on this website (downloads, subscriptions and prepaid pages for our PDF tagger API).

We want you to pay only for tools that work for you. This is how refunds work.

When we refund

• It doesn't work as described. If a paid product has a major failure (for example it doesn't do the main thing its page says), you can choose a refund. If it has a minor problem, we fix it; if we can't fix it within a reasonable time, we refund you.
• Bought by mistake. Tell us within 30 days of a one-off purchase or the first payment of a subscription and we refund it, no questions asked.
• Charged for a failed run. For pay-per-use tools, if you were charged for a run that failed because of a fault in our tool, we refund those charges.
• We stop a product before the end of a period you paid for: we refund the unused part.

Prepaid pages (PDF tagger API)

• Within 30 days of buying a pack, we refund the whole pack if you haven't used any of it, or the unused pages in proportion to what you paid if you have. For packs, this takes the place of the 30-day rule above.
• Pages charged for a file our tool got wrong (a fault in the tool, not a file type the API page says it doesn't handle) are added back to your balance, or refunded if you prefer.
• After 30 days your pages stay on your account and don't expire. If we stop the API, we refund the unused pages in proportion to what you paid.
• Pages are used from your oldest pack first; unused pages are refunded at the per-page price of the pack they came from.
• Refunded pages are taken off your balance. Refunds go back through Stripe to the original payment method.

Downloads and subscriptions bought on this website

• Within 30 days of a one-off purchase or of the first payment of a subscription, tell us and we refund it in full, no questions asked. After a refund, the download link stops working.
• After 30 days, a refund is for a major failure or a product we stop, as above. We don't usually refund the current period of a subscription unless the product is faulty.
• Cancelling a subscription stops future payments. To cancel, use Manage subscription under Recurring in your Link account (you can create one from your receipt email; see link.com), or write to us. The licence key stops working when Stripe ends the subscription, normally at the end of the period you paid for.
• Payments go through Stripe. Stripe, as merchant of record, issues the refund to your original payment method, and it includes the tax you paid. Stripe may also refund a payment under its own policy (for certain reasons, within 60 days, if you ask Link directly); see Link's refund help page. You can ask either us or Link.

Subscriptions elsewhere

For subscriptions bought through a marketplace, you can cancel at any time through that marketplace and you won't be charged again.

How to ask

Email [email protected] with the product, where you bought it, the date and, briefly, why. For purchases on this website you can also use Link's refund request. Many marketplaces also have their own refund process, which you can use instead; for some purchases the refund has to be paid through the marketplace.

Refund requests emailed to [email protected] are read and decided by the sole trader who runs Madrasco, and we aim to answer within two business days. Refunds go back to the original payment method.

Your legal rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy adds to those rights (and to similar rights under the laws where you live); it doesn't replace or limit them.